FAQ
FAQS

General Questions

Who We Are?

URbeauty is the best wholesale human hair factory in china.

URbeauty hair factory was founded in 2002, which locates in Xiamen City, Fujian Province, China.It is the largest wig factory in south China.It is the leading of hair products supplier and manufacturer integrating research and development, production, sales and service, which bases on innovation, advocates high quality, leads the trend and makes high-end hair products.

Why We Have The Lowest Wholesale Price?
  • Modernization  Modern human hair factory and assembly lines in China
  • Advanced  Innovate  human hair production technology and reduce cost
  • Professional  More than 20 years of OEM experience in wig production
  • Convenient  human hair factories have convenient logistics in the coastal city
What can you buy from us?

wigs,false eyelashes,Hair care spray,comb,cosmetic mirror etc.

How to start business?
  • Send us a message via the “Get A Quick Quote” button
  • We will contact you within 12 hours after receiving your message
  • Confirm your requirements, quote, and send samples
  • After confirming the product details, sign the contract and advance payment
  • Arrange shipment after production, pay the balance and send BL
  • Transport and take delivery of goods, end of the transaction
Why are URbeauty the best wigs supplier and manufacturer in China?

Because we choose the best raw materials, while ensuring the quality, we can also provide our products at the most competitive price, so that you can get more profits. We have professional equipment and technical personnel, in the process of production have strict quality control, and at the same time provide professional pre-sale and after-sales service.

Factory or Trade Company?

URbeauty hair factory is a one-stop human hair wig supplier and manufacturer in China.

Why URbeauty is Trusted by 300+ Clients?
  • Affordable and Fast Production
  • Excellent Production Process
  • Choose the best materials and the latest technology
Do you have any other cases of cooperation?

Yes. We have customers all over the world. So far, our customers are very satisfied with our services and products. I can give you some comments from other buyers in the market and deepen your understanding of us.

May I have a look at your company's catalogue?

Yes, please contact us and we will provide you with the latest catalog.

About OEM?

You can send the design and LOGO to us and we will provide the printed label and LOGO.

Order Questions

Is there a minimum quantity requirement?
  • The minimum order quantity of different products is different, please contact us.
Why the colors of hair products don't seems exactly as the pictures show or description says?

Different monitors have different displays. And every time, maybe the same order No. will a little color differential. Please ask for help from the hairdresser for the color code as the international color swatch says.

How long will it take to make delivery?
  • The shipping time depends on the type of product you have and the number of orders, with all custom products taking longer to ship and stock products taking faster.
Where is the product shipped from? What is the cost of shipping?

All our products are shipped from China. We ship orders using DHL to the United States and other couriers according to the areas. We do offer expedited shipping at the cost of customers’ expense and estimated delivery costs/time depending on which kind of service is chosen, the weight of the package, and the delivery destination.

How to pay for my order?

Once you have confirmed the price, you can pay for your order by Western Union, Money Gram, transfer (T/T), or Paypal, a +5% extra charge will be applied to your order price if you choose Paypal. Once the payment is completed, we will arrange your shipment within 24 hours. Of course, the specific terms of payment will be marked in the contract.

Can you give us your best price?

Yes. Our price is the most competitive.

What's the price of your product?

The price of customized products can only be known after the details are confirmed. Please contact us immediately.

I need free samples, can you provide them?

We need to charge for the sample order but will return the amount to you after you make the order next time, so how many samples do you need to take?

Is your price the cheapest on the market?

We keep a very stable quality level for years, and the qualified products rate is 99% and we are constantly improving it. You may find our price will never be the cheapest in the market. We hope our clients can get what they paid for.

How do I choose colors and styles?

You can contact our customer service, we will provide you with the latest color sheet and style sheet. You can click here to view the color chart.

How much do you charge for delivery?

We charge a flat rate for delivery and therefore do not charge by product. Due to price differences, different countries and regions charge different fees, specific freight standards can be obtained by contacting us.

Are the prices on the list firm offers?

We offer you F.O.B. prices.

Can you give me some discount?

All our quotations are most favorable. Of course, it depends on the quantity of your order. The more you buy, the greater the discount.

How soon can you make delivery?

Our delivery time is usually from 1 week to 2 months, depending on the order.

What about the method of delivery?

We adopt air transportation, sea transportation, and so on. It will be carried out according to the contract.

About Price?

The price is negotiable. It can be changed depending on your quantity or packaging.

About sample?

The sample is free, but you need to deduct the sample cost after you order with us.

About MOQ?

The minimum order quantity of different products is different, please contact us.

How do I choose colors and styles?

You can contact our customer service, we will provide you with the latest color sheet and style sheet. You can click here to view the color chart.

What are the payment methods?

Once you confirm the contract, you can pay your order through T/T remittance, Western Union and Paypal. It is necessary to remind you that if you choose to pay through Paypal, a 5% extra fee will be charged. This part is charged by Paypal and does not include the price of the product. Once payment is made, we will arrange shipment for you at the time agreed in the contract.

What is the mode of transportation?

We usually carry the goods by air or sea. The specific mode of transportation will be reflected in the contract.

How to start our human hair wigs business?

Contact us immediately. Our service staff will help you develop your wig business and we can provide a variety of good quality and affordable wig products that will be of great help to your business.

How to place an order?

Please leave us a message with your questions or order details and we will arrange for a sales representative to contact you as soon as possible.

Do you have any other requirements for dealers?

We are committed to helping small and medium-sized enterprises to develop wig business, will not be limited to small enterprises, feel free to cooperate with us.

How can I be sure you can provide what I want?

URbeauty hair factory provides all kinds of hair extensions, contact us to confirm order details.

I'm interested in making the first order. How can I do business with you?

First, you need to determine the quality level of hair you need. We would prefer to obtain your existing samples for evaluation so that we can give you a reasonable quotation, or you can send us your target price directly. Once we make the sample according to your budget, you can check the quality of the sample.

Production Questions

How can i get sample?

Pay sample charge in advance, return after formal order.

Is the color of the wig exactly the same as the picture shown on the website?

Due to different monitor settings and the lighting of our photo shooting, there is a chance that the color that appears on your monitor could vary slightly from the original color of the wig.

Do you support customization of wigs?

Yes. Our wig products support customization. You can let us know the style, color, texture, or other requirements you need.

Where can I see more product information?

You can contact us for the latest product list.

Can i get the actual picture of the product?

Yes. Send your inquiry to us.

How do you guarantee the quality of your products?

We always put inspection on whatever products out of our factory. We know once those products with quality defects are shipped to the destination, both of us are in great trouble. If we check the quality of each shipment with the minimum cost, so why not?

How do you ensure the quality of your products?

We take every claim as an opportunity to review all the sections which may affect our quality, such as production, design, packing, inspection, and shipping. We are constantly working on better production procedures, and better backup services and always try to pay attention to those details.

Since your price is very competitive, will it affect the quality of your products?

NO. We always insist on producing the best quality products at the least cost.

Do you offer custom products?

Yes. Our wholesale wigs products all support customization.

Can I dye the color?

Yes. 100% virgin natural hair allows for color changing.

How quickly can I receive our products?

If the product you need is in stock, it will be very fast, otherwise, we need some time to purchase the raw materials and production will take another 5-7 days depending on the quantity of your order.

I need this product, but there is something special to be modified, is that OK?

Yes, all of our products support customization. Please contact us.

Are synthetic hair extensions good?

Yes. We choose the best raw materials to ensure that the quality of our products can meet your requirements.

How much is the freight?

The freight of the order varies according to the quantity, the country, and the special circumstances, there will be different amounts, an urgent need to charge extra.

What about the cuticle?

The hair still retains all its cuticles, so it is strong and not easily damaged. We just wash our hair carefully with shampoo derived from natural ingredients. We don’t use any harmful chemicals on our hair, so if you want to change your hairstyle to something else, you can do it exactly as you like.

Sale Questions

How do I keep track of my orders?

We will send you the bill of lading when we receive your balance payment, which contains the information of the logistics provider. You can inquire by yourself or ask us to assist you in inquiring about the status of the goods.

Do you have any wigs in stock?

It depends. As the largest wigs supplier, sometimes some popular styles will be in stock, but this depends on the order, please contact us for confirmation.

How do I get a wigs quotation?

You can submit the form on the right and we will contact you within 48 hours.

How to start our human hair front lance wigs business?

Contact us immediately. Our service staff will assist you to develop your wigs business, we can provide a variety of high-quality and cheap wigs products, which will help your business a lot.

How long is the delivery time?

It depends on your order. Our delivery time is usually from 1 week to 3 months.

How do I choose colors and styles?

You can contact our customer service, we will provide you with the latest color sheet and style sheet. You can click here to view the color chart.

Can I get the sample first?

Yes. Please contact us.

Can I see other pictures and videos of the product?

Yes. Please contact us for product details, but not every product has pictures and videos.

How to obtain samples?

You can submit your contact information to us, and we will confirm with you how to obtain the sample.

After-sale Questions

Can I apply for after-sale service for my goods?

Yes, you can apply for after-sale service at any time after you receive the goods. But you need to make sure that the goods are not damaged, washed, lost, etc. If there is any problem, please contact us in time. Do not return the goods directly.

What if the product I receive is not up to standard?

In order not to lose customer support. We have a channel for quality claims, which is usually written in the contract. If it is due to our mistakes, such as quality defects caused by production or packaging, we will certainly not evade our responsibility.

Do you refund?

We have rules for refunds. We usually offer exchanges.

How to do if I am not satisfied with the products received?

If you are not satisfied with our products, please contact our salesman, we will provide satisfactory after-sales service.

What if there is something wrong with the quality of my product?

Please keep the product and contact us as soon as possible. Our expert team will give you feedback as soon as possible. If it is confirmed that we are responsible for the quality problem, we will immediately start the compensation process.

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